It turns out that most respondents think that customer experience is very important for their companies and they are trying to use it as an area of differentiation. While the lack of funding was the top problem last year, the lack of a clear strategy has emerged as this year’s No. 1 obstacle. Many companies have a voice of the customer (VoC) program in place, and nearly half have an executive in charge of their overall customer experience efforts.
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As we all know the Gulf Coast has been struck yet again by devastating forces that push the residents  and wildlife near the brink, … but this time nature isn’t the culprit. We are. Man.
Although I know we all can agree that BP is 100% responsible for providing solutions to fix this catastrophe we must all do our part to protect our own futures in light of devastating events.
Here’s an article from USNews.com compiling 10 things that can be done to help clean up the Gulf Coast region.
By all means join in …

I know it’s been awhile since the last time that I’ve updated this blog, and for that I’m sorry. It’s been a transitional period for me recently, but some really cool shit has happened along the way. Some of you were hurt as a result of this transition. Don’t take it personal. I had to grow me and there wasn’t enough space for the both of us.
Now that I’m back all will be back to normal… well not really. I have some exciting new projects in development so actually nothing …

This morning my cousin tagged me in a FaceBook note. Although I’m already pretty familiar with the book “Think and Grow Rich” by Napoleon Hill, I wasn’t made of aware of his code of ethics until today. With that I think it’s a great piece of work that I’d also like to share with you – my readers.
NAPOLEON HILL’S CODE OF ETHICS
I. I believe in the Golden Rule as the basis of all human conduct; therefore, I will never do to another person that which I would not be willing …